Help & compatibility
Questions, answered.
Everything you need to know about eSIM setup
phone_iphone
iPhone
iPhone XS, XS Max, XR and later (iOS 12.1+)
- check iPhone XS, XR, 11–16 series
- check iPhone SE (2nd gen, 2020 onward)
- check Dual-eSIM on iPhone 13 and later
- check Carrier-unlocked required
android
Android
Google Pixel 3+, Samsung Galaxy S20+, and other eSIM-capable devices
- check Google Pixel 3 and later
- check Samsung Galaxy S20+ / Note 20+ / Fold
- check Select OPPO, Xiaomi, Motorola models
- check Android 10 or later recommended
№ 02/ Common questions
Frequently asked.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. You scan a QR code and the plan is activated instantly on your device.
How do I install my eSIM?
After purchase, you'll receive a QR code. Go to Settings → Cellular → Add eSIM, then scan the QR code. The plan will be installed automatically.
When does my data plan start?
Your plan starts when you first connect to a local network at your destination. Installing the eSIM does not start the countdown.
Can I use my phone number with this eSIM?
Our eSIMs are data-only. Your existing phone number on your primary SIM will continue to work for calls and SMS.
Do you ship physical SIM cards?
No — it's 100% digital.
What if my eSIM doesn't activate?
Drop our support team a note with your order ID.
support_agent
Still stuck?
Reach our team directly — we usually reply within a few minutes.